If the courier doesn’t find you at home, the card is returned to the bank. In order to reissue the card, you have to call Customer Communication Center 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
In order to find out the stage of the Credit Card Issue Request approval, you can visit any Garanti BBVA agency or call Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
If that should happen, please call Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network* and let us know right away that your card got lost or stolen. By doing this, you will bear no legal responsibility for the transactions made with your card after reporting it lost or stolen.
Please bring a copy of your new ID and a signed request to the nearest Garanti BBVA agency.
You can request a supplementary card by visiting any Garanti BBVA agency or by calling 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
You, as the main holder of the card, will decide the daily limit of the supplementary credit card. Please mention this percentage when you request the issue of a supplementary card.
Yes, you can do this by visiting your closest Garanti BBVA agency and filling out the dedicated form.
The payments made with the supplementary card are mentioned separately from those made with the main card. The minimum paying amount shown in your account statement includes the payments made with the supplementary card.
You can find out your PIN code after activating your card, by calling Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*. If after activating your card you can’t obtain your PIN code, it will be sent to you by courier.
You can find out your PIN code by calling Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
The PIN code can be changed by calling Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
The account statement offers detailed information about the credit card limit, bonus, balance, payments and other transactions made with the credit card during the month it refers to.
You can visit us at the nearest Garanti BBVA agency, where you can request a credit limit increase on your credit card.
In order to modify this date, you must call Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*. You can only change the issue date of the account statement once a month, for a maximum of three times a year.
If you wish for your minimum payment amount to be automatically withdrawn from your account at the due date, please notify the Garanti BBVA agency where your account was open or call 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*. It is absolutely necessary that you have the requested amount in your account at the time of the automatic withdrawal.
No, it is not possible to do this. The minimum payment amount can be automatically withdrawn only from your account at the due date.
It's the period in which no interest will apply to your commercial payments, if the used amount, is fully paid by the due date for which the account statement has been requested. It can be up to 50 days: 30 days for the transaction cycle, plus 20 days for the minimum payment amount.
No, if the used amount is fully paid by the due date, then no interest will apply to your commercial payments. If you opt for the partial payment of the used amount, then the interest will apply from the date of that particular transaction until the due date. In case of cash withdrawals, the interest will apply from the date of the transaction until the due date.
For your monthly installments, you have the following payment options: at any Garanty BBVA agency; through a phone call at Customer Communication Center BBVA; at the Garanti BBVA ATMs; through a bank transfer from other banks; through Direct Debit.
You can pay you monthly installments at any Garanti BBVA agency or by calling Customer Communication Center BBVA 0800 80 1234 toll-free number, in any fixed line or +40 21 200 94 94 - regular tariff number in any network*.
Installments plans can be canceled at any time either by contacting the Customer Communication Center BBVA service or by written request in one of Garanti BBVA agencies.
In case of reimbursement / repayment in advance of the installments for the transactions performed with Bonus Card, on next statements will be emphasized both the initial installments and refunded / reversal installments, until the last posting installment applicable to each transaction. Also, on following account statements can occur a gap between initial posting installments and due refunded / reversal installments from data perspective in which the poster installment and posting reimbursement / returned installment were performed. Thus, some statements can be decreased with the amounts from offset installments and others statements may be increased by the amounts representing pairs of offset transactions and previously recorded.
This option is free.
The simple transfer of certain amounts that exceed total current debt on card account does not imply automatically cancellation of the installments plans. In case you want to pay in advance, partial / total, of future installments, either you contact Customer Communication Center service or request in writing, in one of Garanti BBVA agencies.
In this case the amounts of the reimbursed installments, paid in advance will be posted, representing a current debt. Otherwise, the available amounts from credit card account will be automatically transfer to the card at the time the future installments will be posted for payment or if it other transactions will be performed with instantly posting.
Faster payment by simply holding your card very close to a POS/card terminal with a contactless functionality without having to enter the PIN code for transactions up to 100 RON. Only for the first transaction card inserting in POS device and PIN code will be required. The activation or deactivation of a contactless functionality can be done by simply calling the Customer Relations Service or by going to one of the Garanti BBVA agencies.
For the online payments there is no bonus offered unless there is an ongoing campaign which states that the bonus is offered.
The bonus you earn can easily be used at any Bonus Card Partner Store, at any time. No need for waiting. No need for phone calls. You get to decide when and what to buy, free of charge! 1 Bonus point = 1 RON. You can choose to use only part of the earned bonus in order to fully or partially pay for your shopping at any Bonus Card Partner Store. All you have to do is remind the seller at the time of the payment that you wish to pay by using the accumulated bonus.The available bonus can be used in Bonus Card network of physical stores which can be found in Partners list.
Each time you buy something, anywhere in the world, you earn 0.3% bonus in the non-partners stores. Plus, in the Bonus Card Partner Stores, you can earn up to 10% bonus. All you have to do is ask the seller to use the POS Garanti BBVA. Buy more, earn more!
The bonus never expires! It is stored on your card chip and can be used for free shopping anytime you want!
Yes, you earn bonus even if you choose an installment plan.
*available daily between 9:00 and 22:00.
GARANTI BANK SA, with headquarters in Bucharest, Sos. Fabrica de Glucoza No. 5, Novo Park 3, Business Centre, Building F, floors 5 and 6, district 2, with order number in the Trade Registry no. J40 /4429/2009, fiscal code 25394008, registered in the Credit Institutions Registry with no. RB-PJR-40-066 / 2009 and in the ASF Registry with no. PJR01INCR/400019/28.03.2019, hereinafter referred to as the "Bank” shall process my personal data, provided in relation with this request, as follows:
Processed personal data can be the following type: surname, name, phone number, e-mail address, Personal Identification Number (CNP), home address, profession, work place, marital, financial and economic status, habits, preferences, payment/debt/saving behavior and any other data I provided through the dedicated form on the Bank website or which will be disclosed during the telephone conversation to be carried out with the Bank representative as a result of this request.
The purposes and aims of the processing. Recipients of personal data.
(i) to analyse the possibility of entering into a loan agreement to which I will be a part of or to take steps at my request before entering into this agreement, the Bank shall process the data as follows:
(ii) for the Bank to comply with its legal obligations, such as:
(iii) for the Bank to exercise a legitimate interest, as such:
The transfer of personal data abroad
In fulfilling the above purposes, Garanti Bank SA will be able to transfer personal data abroad only if an adequate level of personal data protection recognized by a European Commission decision is ensured in the recipient country.
In the absence of such a decision issued by the European Commission, the Bank may transfer personal data to a third country only if adequate safeguards according to the law are provided in order to protect personal data. The Bank may be contacted to obtain additional information on the guarantees offered for the protection of personal data in case of any transfer of data to foreigners, through a written request to do so.
The personal data storage period
In the event I conclude a loan agreement with the Bank, the Bank will store the personal data for the duration of our contractual relations and after the termination of such relations for a period of maximum 10 years, taking into account: the banking legislation provisions on customer knowledge, the prevention of money laundering and the financing of terrorism, the provisions of the Accounting Law regarding the keeping of the supporting documents underlying the records in the financial accounting, the need to defend / preserve the Bank's rights in a possible litigation regarding the conclusion, performance or termination of the credit contract.
In the event that I will not conclude a loan agreement with the Bank, the Bank will store the personal data for a period of 5 years from the date of the request, taking into account the banking legislation on customer knowledge, money laundering prevention and terrorist financing and the need to protect / preserve the Bank's rights in a possible litigation.
For the purposes of data archiving according to the National Archives Act and taking into account the National Archives (approved by the National Archives) applicable at the Bank level and for the data processing by the Bank for statistical purposes, the data may be stored for periods longer than those indicated above.
My rights
I will be able to exercise, in the cases and under the conditions provided for by the law, the following rights with respect to the personal data processed by the Bank:
There may be cases when the Bank will not be able to positively respond to the data deletion request, namely:
i. in cases where the Bank has a legal obligation to store personal data;
ii. where data are stored for the purposes of archiving in the public interest or for statistical purposes;
iii. in cases where the data are necessary for the establishment, exercise or defense of a right in Court.
● the right to restrict the data processing;
The above-mentioned rights may be exercised by sending a request to GARANTI BANK SA, its headquarters, to any of the branches of the Bank, as well as by electronic means, to the e-mail: dpo@garantibbva.ro, providing sufficient data to allow the Bank to identify the applicant.
By validating this form I declare that I have been informed and I agree with the processing of my personal data as it is described above.
GARANTI BANK SA, with headquarters in Bucharest, Sos. Fabrica de Glucoza nr. 5, Novo Park 3, Business Center, Building F, 5ht and 6th floors, 2nd District, number in the Trade Registry J40/4429/2009, tax registration number 25394008, registered in the Credit Institutions Registry with no. RB-PJR-40-066/2009, hereinafter referred to as the „Bank”, , shall process your personal data provided in relation with this request, as follows:
Personal data processed: surname, name, personal code (CNP), address, phone number, e-mail address and any other data provided to the Bank based on this suggestions and complaints form;
Processing purposes. Personal data recipients.
(i) In order to register your suggestion / complaint and to take steps to resolve it, the Bank will process your personal data as follows:
(ii) for the Bank's performance of legal obligations, such as:
(iii) in order for the Bank to exercise a legitimate interest, as follows:
Transfer of personal data abroad
In fulfilling the above purposes, Garanti Bank SA will transfer the personal data abroad only if an adequate level of personal data protection recognized by a European Commission decision such as the countries of the European Economic Area (EEA) is ensured in the recipient country.
In the absence of such a decision of the European Commission, the Bank may transfer personal data to a third country only if the person processing the data on behalf of the Bank offered adequate guarantees provided by the law to protect personal data.
The Bank may be contacted to obtain additional information on the guarantees offered for the protection of personal data in case of any transfer of data to foreigners through a written request for this purpose.
The period of personal data storage
As long as you are a customer of the Bank, the Bank will store the personal data for the duration of our contractual relations and after the termination of these relationships for a period of maximum 10 years, taking into account: the banking legislation on customer knowledge, the provisions of the Accounting Law on keeping the supporting documents underlying the records in financial accounting, the need to protect / preserve the Bank's rights in a possible litigation;
Unless you are a Bank customer, the Bank will store your personal data for a period of 3 years considering the need to protect / preserve the Bank's rights in a possible litigation.
For the purpose of archiving the data under the National Archives Act and taking into account the National Bank Archival Nomenclature (approved by the National Archives) applicable by the Bank and for the data processing by the Bank for statistical purposes, the data may be stored for periods longer than those indicated above.
My rights
You will be able to exercise, in the cases and under the conditions provided by the law, the following rights regarding the personal data processed by the Bank:
There may be situations where the Bank will not be able to respond to the data deletion request, namely:
The above-mentioned rights may be exercised by sending a request to GARANTI BANK SA, at its headquarters, to any of the branches of the Bank, as well as by electronic means, to e-mail dpo@garantibbva.ro, providing sufficient data to allow the identification of the applicant by the Bank.